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How To Fix Face ID Not Working On An iPhone

May 26, 2023 •

With the face ID feature, unlocking an iPhone has become simpler and faster than ever. However, the feature isn’t perfect, and sometimes your face ID might not work. Whether you’re an old or new iPhone user, the Face ID on your iPhone might stop working for several reasons. Not to worry, it’s a simple fix! Read on to learn five tips to fix your face ID not working on an iPhone.

Check for Updates

If your iPhone is not updated to the latest version of iOS, you could experience problems with using Face ID. To resolve this, go to Settings > Software Updates > Automatic Updates and turn it on. Also, make sure your iPhone model supports Face ID.

Check your Face ID Settings

Another quick fix is checking your Face ID settings and ensuring it is well set up. To do this, go to Settings on your iPhone, then select ‘Face ID & Passcode.’ You will see several options suggesting the different apps you can use Face ID for. Look through and select whichever you want.

Ensure Nothing is Covering The Truedepth Camera

Sometimes a smear, screen protector, or phone case can cover your phone’s TrueDepth camera, making it difficult for Face ID to capture your face and do its work. To make sure your face ID sensor is clear, use a soft dry piece of cloth to clean the top part of your phone. It is also important to note that for iPhone models using iOS 16, face ID works in landscape and portrait orientation. However, for earlier models, you can only use your face ID when it’s in portrait orientation and properly facing your TrueDepth camera. Ensure your iPhone is no farther than an arm’s length from your face, as your Truedepth camera has a limited view range (similar to when you take a selfie).

Ensure Your Face is not blocked.

If your face ID still doesn’t work after cleaning your True depth camera, ensure nothing is blocking your face. If you’re wearing sunglasses, face masks, or a cap, take them off. Your features, including your nose, eyes, and mouth, must be fully visible to the TrueDepth camera of your iPhone for Face ID to work.

Restart your iPhone

Restarting your iPhone is another quick and easy technique to resolve Face ID issues. After restarting your device, any minor software glitches and issues with your Face ID should be resolved. However, you’ll have to use your passcode to unlock your iPhone for the first time after restarting.

Reset all iPhone Settings

If your iPhone still doesn’t work after trying the above tips, try resetting all settings. If you’re worried about all your data being deleted, you don’t have to! Resetting your iPhone settings will only take your device back to its default, which can be very helpful in fixing your Face ID problem.

Get your iPhone Replaced

If you have tried all the preceding tips and your Face ID still doesn’t work, you may want to consider an upgrade. At MLG Cash, we make selling your old phones online very easy! All you need to do is, visit our website, price your device, follow other straightforward steps, and receive instant payment once you accept our offer. What’s more? You’ll also be contributing to creating a greener and more sustainable planet. Contact us today!